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{ "top::memberareas:billingsignup":"New Release Team (Chat)", "peak::memberareas:creatingmemberareas":"New Release Team (Chat)", "summit::memberareas:managingmemberareas":"New Release Team (Chat)", "top::media:video-storage":"New Release Team (Chat)" }

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Troubleshooting class issues

If you lot're having trouble with the grade cake or newsletter cake, apply this guide to identify where the problem is occurring and how to fix it.

Tip: A practiced way to start troubleshooting is to remove the block, add it again, and reconnect your storage service. This refreshes the block and resolves virtually issues.

What went wrong?

This department outlines the form submission procedure from kickoff to finish. Review these steps to identify which part isn't working.

Stride ane - Visitors should be able to enter and submit information

If visitors see an fault message at this step, run across:

Error message: Electronic mail accost non valid. Email addresses should follow the format user@domain.com
Error Message: Error communicating with storage services
Error Bulletin: Unknown fault, delight try once again later

Step 2 - The form should send the full submissions to a storage service

If that's non happening, run across:

Squarespace Email Campaigns isn't receiving new subscribers
Mailchimp isn't receiving new subscribers
Google Bulldoze isn't receiving new subscribers

Step 3 - You should receive an email about new class submissions

If the form is continued to an e-mail address and you're not receiving these emails, see:

Non receiving form submission emails

If you lot're getting spam emails, run across:

I'm receiving spam through my forms

If you receive fault notifications from Squarespace

You might receive an electronic mail or fault message well-nigh a specific problem. To resolve these problems, meet:

Electronic mail: Class submission fault
Email: Unknown authorization header
Error bulletin: Add storage to this form

Error bulletin: Electronic mail address not valid. Email addresses should follow the format user@domain.com

This message appears to visitors if they enter an email address that doesn't follow the standard format, or is longer than 256 characters, which is the character limit for email addresses.

If a visitor reaches out to you about this error, ask them to try once again with a valid email accost.

Error message: Error communicating with storage services

Sometimes when a visitor attempts to submit a class, a "Course non fully sent. Error communicating with X of Y storage services" message displays (where Y is the total number of storage options and X is the number of storage options causing the error).

If this is happening:

Disconnect and reconnect the storage options using the steps in Managing form and newsletter storage.
If the to a higher place step doesn't piece of work, remove the block and re-add it.

Mistake message: Unknown error, please attempt once more after

If a visitor attempts to submit multiple forms through a grade block in a short amount of time, they may see an "Unknown mistake, delight endeavor again later" message. They can submit another form later. This helps forestall spam.

Squarespace E-mail Campaigns isn't receiving new subscribers

In your Email Campaigns dashboard, you should encounter new subscribers populate in the mailing list you chose for that form.

If a subscriber doesn't appear, they may not have confirmed their subscription yet.

Mailchimp isn't receiving new subscribers

If you're not receiving form submissions or new subscribers when connected to Mailchimp, visit Troubleshooting Mailchimp problems.

Tip:When testing a form or newsletter block, use an email address that isn't already on your Mailchimp audience. Electronic mail addresses already in the audition won't receive another opt-in email.

Google Drive isn't receiving new subscribers

If y'all're non receiving form submissions when connected to Google Drive, or if the submissions are incomplete, in that location are a couple of potential causes.

Option 1 - Check the course for special characters

If course field titles include special characters exterior of the Latin alphabet (like å, ä, or ö), the letters are omitted in the connected spreadsheet. Instead, yous'll meet generalized English placeholder names in column headings.

This event occurs in languages like:

Chinese
Korean
Japanese
Cyrillic
Farsi
Standard arabic

We recommend fugitive special characters in form field titles whenever possible to avert whatever issues.

Note: Forms recognize special characters visitors enter in their submissions. The limitation only applies to course field titles.

Choice 2 - Check if cavalcade headers in the spreadsheet match grade field titles

The column headers in the spreadsheet must match the fields in the course for the connection to work. If you rename a cavalcade in your spreadsheet, the form won't recognize the submission from the corresponding field. Instead, you'll see a bare field on the submission.

Non receiving form submission emails

Sometimes class submissions may filter into a spam or junk folder instead of your inbox. To resolve the issue, ensure that all emails from our default email address arrive in your inbox. Addclass-submission@squarespace.info to a rule or filter to accept all emails from this email address.

Tip: If you use Gmail, learn more in the Gmail Help Center. If yous apply Outlook, acquire more in the Windows Help Centre.

I'chiliad receiving spam through my forms

At that place are a few strategies yous tin utilise to reduce spam. To larn more, visit Preventing class and newsletter block spam.

E-mail: Form submission error

If you receive an email with this subject line, your form block or newsletter block is having trouble connecting to Google Drive or Mailchimp.

The e-mail is sent to the email address on file for the site owner, and it will specify which storage service is causing the error so you lot tin take the appropriate next steps.

Google Bulldoze

This email is a failsafe to ensure that if the connection to Google Drive fails, the form submission isn't lost. To resolve the result, reset your connectedness to Google Drive:

Open the storage for your grade.
Click the proper noun of the spreadsheet next toGoogle Drive.
ClickDisconnect, then clickDisconnect again to confirm.
ClickConnectand enter the name of your spreadsheet to reconnect. If the issue continues, connect a new, empty spreadsheet instead.

Mailchimp

You might receive this email if there's an issue with the grade'south connectedness to Mailchimp, or if Mailchimp flagged an accost as spam. The electronic mail includes the submitted information as a fill-in for y'all.

For next steps, visit Troubleshooting Mailchimp issues.

Electronic mail: Unknown say-so header

If the cake is connected to a spreadsheet in Google Drive, you may receive an "Unknown authorization header" email from Squarespace at the email address on file for the site owner.

You lot can prepare this by temporarily disconnecting the class from Google Bulldoze and resetting permissions in your Google account.

Notation: Disconnecting the Squarespace app from Google Drive will disconnect all Squarespace forms connected to that Google account.

To resolve the issue, follow these steps:

Double-click the course cake or newsletter block on the folio or post.
Click the Storage tab.
Click Google Bulldoze, click Disconnect, then clickDisconnectagain to confirm.
Log into your Google Drive account.
Click the in the top-right corner and selectSettings from the drop-down menu.
Click Manage Apps.
Scroll downwards to Squarespace, and clickOptions.
SelectDisconnect from Drivefrom the drop-down menu.
Return to the block on your Squarespace site and reconnect information technology to Google Drive in the storage tab. This reconnects the form to the same spreadsheet that was previously connected.

Error message: Add storage to this form

If you lot try to save a class cake or newsletter cake without choosing a storage option, a message will appear asking you to tell united states of america where to submit grade submissions.

Choosing a storage option tells the block where to ship submissions and so you can collect and accept activeness on them. To get started, visit Managing form and newsletter storage.

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Source: https://support.squarespace.com/hc/en-us/articles/205813938-Troubleshooting-form-issues